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Frequently Asked Questions (FAQs)

Because banks can get it wrong. Because bank dispute departments are not fully aware of all the ins and outs of charge card rules and regulations. And because certain banks don’t really want to help scam victims anyway.

Yes, sometimes there is nothing that can be done. But in our experience that’s not true with a majority of the cases we see. In any event, you won’t know if you don’t ask. And if there is something that can be done, isn’t it better to try rather than let the scammer win?

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Yes, of course we can help. If you paid for a service or an item that you did not receive because of any scam whatsoever we’re ready to explain what avenues you can take to get your money back. Obviously, every scam is different and every case is different, but all scams require payment. The mechanics for retrieving your funds is the same no matter what the scam

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Different strategies have to be employed depending if you paid using a credit or debit card on the one hand and a bank wire, check or cash on the other. Credit and debit card holders are provided certain guarantees by the charge card companies themselves that standardize procedures. Other types of transactions do not benefit from similar guarantees, but there are proven ways to address them

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Yes. Charge card and bank procedures are universal. It makes no difference where you reside, what passport you hold, where the firm that scammed you claims it’s located, or where its operators physically are.

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